This refund and cancellation policy outlines how you can seek a refund for a service that you have availed through the Platform. Under this policy:

DIGIEASE TECHNOLOGIES PRIVATE LIMITED is only a reseller of digital products, not a party to the payments. Services on this platform are provided by respective companies or by distributors or aggregators. DIGIEASE is not a warrantor, insurer, or guarantor of the services, provided by the companies. The terms and conditions set out in this section are applicable, as it is, to all services available on the DIGIEASE Platform.

“DigiEase does not provide refunds for successful transactions. Customers are advised to contact the respective merchant for any refund requests. If the merchant approves the refund, please reach out to DigiEase Customer Care with the transaction details for further processing.”

1. DIGIEASE is not responsible for any of the failure/pending status from any of the Merchant, in effecting a service. Amount gets refunded immediately to customer DigiEase wallet for a failed transaction.

2. DIGIEASE does not accept cancellation requests for wrong or multiple recharge/incorrect key-in of details/wrong ticket or hotel booking(Incorrect location)/consent or decision(Loans/Real Estate) etc.

3. Any changes or modification(upgrade or downgrade) in order, disputes regarding the quality, quantity, comfort, ambience, minutes provided, cost, expiration, or any other terms related to services, must be handled directly between customer and the respective Merchant.

4. Pending Transaction: Bill Payments/Recharges/Ticket/Insurance/Booking etc usually get confirmed instantly. In rare cases, service providers may take longer than usual to share the transaction confirmation. If you see your Bill payment/Recharge in a pending state, it means that we are waiting for a confirmation from your service provider, and they may take up to 96 hrs to update the final status. In case you see the transaction in a pending state beyond 24 hours, you can raise a ticket with us, and we will take it up with the service provider.

5. Successful Transaction: In case if Bill Payments/Recharge is not updated/service is not provided even after successful bill payment/recharge, please wait for 48 hours. If the Bill Payment/Recharge is not updated/service is not provided even post 48 hours, you can report any complaint/grievance to us. We will review your concern and will try to resolve your complaint/grievance within 48 business hours and not later than 30 business days from the date of receipt of your complaint/grievance.

6. Failed Transaction: If your transactions payment via TPAP(Third-Party App Provider) failed but amount got deducted, check your bank and the transaction status first, as a refund should be processed automatically within 3 to 7 working days for UPI. If no refund is received after a week, contact DigiEase customer care with the transaction details for assistance and further needful. Possible reasons for failure: Network failure at the bank or payment gateway. Temporary system issues between DigiEase and TPAP. A high volume of transactions can sometimes cause delays or failures, especially during peak hours.

7. Refund: Applicable refund, for the transaction processed by customer on DigiEase platform shall be refunded back only and only to the wallet within 24 hours. If the wallet amount need to be refunded, we'll be able to send it to the original payment method, within 5 working days.

8. Customers are requested to go through the policies(offers, T&C, refund and others) of Merchant and transact accordingly.

DIGIEASE TECHNOLOGIES PRIVATE LIMITED is a closed-wallet system. Amount added to DigiEase wallet, can only be used for transactions within company's ecosystem. Withdrawal of cash from wallet, change of wallet ownership, transfer of wallet amount to other wallet within the company/other company wallet/bank is not available. Cashback can only be used for the next transaction. Customers are requested to use the Website/App responsibly and load their wallet according to their estimated expenditure.